At Roast My Bean, everything we sell is freshly roasted and packed to order. Because of this, we keep our returns policy simple, fair, and transparent.
Due to the nature of our products, we do not accept returns on coffee once it has been delivered. This includes change-of-mind returns or unwanted items.
This is because our coffee is a perishable food product and cannot be resold once dispatched.
If your order arrives:
Damaged
Incorrect
Or not up to standard
Please contact us within 48 hours of delivery with:
Your order number
A brief description of the issue
Clear photos of the product and packaging
Once reviewed, we’ll arrange a replacement or refund, depending on the situation.
Approved refunds will be processed back to your original payment method.
Please allow 3–5 working days for the funds to appear, depending on your bank or payment provider.
We do not offer direct exchanges.
If there’s an issue with your order, we’ll send a replacement where appropriate.
Orders can be cancelled before roasting begins.
Once your coffee has entered the roasting or packing stage, cancellations are no longer possible.
If you have any issues with your order, please email:
📧 hello@roastmybean.co.uk
We’re here to help and we’ll always aim to make things right.
Because our coffee is roasted fresh to order, all policies are designed to protect quality and freshness for every customer.
